Your Privacy Is Our
Top Priority
This policy clearly and transparently explains how your personal information is collected, stored, and protected on the fv99 platform.
Table of Contents
1. General Introduction
This privacy policy ("Policy") applies to the fv99 platform (https://fv99.mom) and all its related services. fv99 operates a safe and reliable online entertainment platform for Bangladeshi players, and we place the highest importance on protecting your personal information.
By using our website or opening an account, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
This policy is written in Bengali and applies to users in Bangladesh. In the event of any legal conflict, the English version will apply.
2. Information We Collect
fv99 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- Email address
- National ID or passport number (for age verification)
- Current residential address
2.2 Financial Information
- Payment method details — information related to bKash, Nagad, Rocket, or bank transfers
- Transaction history (records of deposits and withdrawals)
- Wallet balance and bonus-related information
2.3 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login times and session-related data
- User behavior and activity logs
2.4 Gaming Activity Information
- Betting history and amounts
- Preferred games and play patterns
- Responsible gaming limits and self-exclusion records
3. How We Collect Information
fv99 collects your information in the following ways:
3.1 Information Provided Directly
You provide information directly when you register an account, complete identity verification, carry out transactions, or contact our customer service team.
3.2 Automatically Collected Information
Some information is collected automatically while you use our platform. This includes the use of cookies, server logs, web beacons, and similar technologies. This data helps us analyze site performance and ensure security.
3.3 Through Third Parties
We may use trusted third-party services for identity verification or fraud prevention. These services operate under their own privacy policies.
4. Purpose of Using Information
fv99 uses your information for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To manage betting, gaming, deposits, and withdrawals.
- Age verification: To confirm that all users are 21 years of age or older.
- Fraud prevention: To detect and prevent suspicious activity.
- Customer service: To resolve your questions and complaints.
- Legal compliance: To comply with applicable laws and regulations.
- Site improvement: To improve the quality of our platform and user experience.
- Responsible gaming: To monitor your play patterns and provide support when needed.
fv99 never uses your information for unauthorized purposes. Your consent will be obtained for any new purpose for which your information is used.
5. Sharing Information with Third Parties
fv99 does not sell or rent your personal information to third parties. However, some information may be shared in the following limited circumstances:
5.1 Service Providers
We work with trusted service providers for payment processing, identity verification, technical infrastructure, and customer service. These organizations receive only the information necessary to carry out specific tasks and are bound by strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed when required to comply with a court order, a request from a government authority, or applicable law.
5.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance of any such change.
5.4 With Your Consent
In any case other than those listed above, your explicit consent will be obtained before sharing your information.
6. Cookies & Tracking Technologies
The fv99 website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Types of Cookies
- Essential cookies: These are necessary to ensure the core functionality of the site. They cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Help us understand how the site is used and improve our services.
- Security cookies: Used to detect fraudulent activity.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the site.
7. Data Security Measures
fv99 has put in place industry-standard technical and administrative measures to protect your information:
- SSL encryption: All data transfers are secured with SSL/TLS protocols.
- Data encryption: Stored sensitive information is kept in an encrypted state.
- Access controls: Only authorized personnel can access information on a need-to-know basis.
- Security audits: System security is tested on a regular basis.
- Firewall & IDS: Advanced security systems are in place to prevent unauthorized access.
- Staff training: All staff receive regular training on data protection.
No digital system is 100% secure. Even so, we take every possible measure to protect your information. We will notify you in a timely manner of any security incident.
8. Data Retention Period
fv99 does not retain your information longer than necessary. Retention periods are determined based on the following:
- Account information: For as long as your account is active and for the applicable legal period after it is closed.
- Transaction records: Financial transaction records are kept for the period required to meet legal obligations.
- Communication records: Customer service communications are kept for a limited time for review and quality improvement purposes.
- Technical logs: Kept for a limited period to ensure security and service quality.
When information is no longer needed, it is securely deleted or anonymized.
9. Your Rights
As a fv99 user, you have the following rights over your personal information:
Right to access
The right to know what information we hold about you and to receive a copy of it.
Right to correction
The right to request correction of inaccurate or incomplete information in your account.
Right to erasure
The right to request deletion of your personal information where there is no legal obligation to retain it.
Right to restrict processing
The right to request that processing of your information be restricted in certain circumstances.
Right to data portability
The right to receive the information you have provided in a structured, commonly used format.
Right to object
The right to object to the processing of your information for specific purposes.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within the legally required timeframe.
10. Protection of Minors
fv99 services are intended only for individuals aged 21 or older. We do not intentionally collect any information from minors.
Age verification is completed at the time of account registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the relevant account will be closed.
If you believe a minor is using our platform, please contact us directly.
fv99 is firmly committed to protecting minors from gaming. Learn more on our Responsible Gaming page.
11. Policy Changes
fv99 reserves the right to update this Privacy Policy from time to time. If there are significant changes to the policy, we will:
- Publish the updated policy on this page.
- Send a notification to your registered email address.
- Obtain fresh consent from you where required.
If you continue to use the site after any changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.
12. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the fv99 privacy team:
Our support team is able to assist in both Bengali and English. We are always ready to address any concerns you may have about the protection of your information.
For more information, please also read our About Us and Terms & Conditions pages.